Privacy Policy

Last Updated: 21 October 2026

Introduction

House of Colour Ltd (“House of Colour,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit our website, purchase our products, book our services, create an account, subscribe to communications or otherwise interact with us.

This policy applies to houseofcolour.co.uk and services that link to this Privacy Policy.

Personal Data We Collect

We may collect personal data that you provide to us, including:

  • Name
  • Email address
  • Telephone number
  • Mailing, billing and shipping address
  • Appointment and booking information
  • Account information and preferences
  • Purchase, return and transaction information
  • Payment-related information
  • Communication and marketing preferences
  • Customer service enquiries and communications
  • Information submitted through forms, surveys, consultations, promotions or other interactions with us

When you use our website, we may also automatically collect certain information, including:

  • IP address
  • Browser and device information
  • Operating system
  • Referring website addresses
  • Date and time of visits
  • Pages viewed
  • Website activity and interaction information
  • Cookie and similar technology information

We may also receive personal data from service providers and other third parties that support our website and business, including ecommerce platforms, payment providers, analytics providers, marketing platforms and other service providers.

How We Use Personal Data and Our Lawful Bases

We use personal data for the following purposes and rely on the lawful bases described below:

  • Processing orders, payments, deliveries, returns, appointments and bookings: performance of a contract or steps taken at your request before entering into a contract.
  • Managing customer accounts and providing customer support: performance of a contract and our legitimate interests in providing and managing our services.
  • Maintaining business, transaction, tax and accounting records: compliance with legal obligations and our legitimate interests in maintaining appropriate business records.
  • Sending marketing communications: consent where required, or our legitimate interests where permitted by law.
  • Analysing and improving our website, services and customer experience: consent where required for the relevant technologies and our legitimate interests in understanding and improving our services.
  • Personalising content and supporting marketing activities: consent where required and our legitimate interests where permitted by law.
  • Maintaining security, preventing fraud and protecting our business and customers: our legitimate interests and compliance with legal obligations where applicable.
  • Responding to enquiries and other communications: performance of a contract where relevant and our legitimate interests in communicating with customers and responding to requests.

Where we rely on legitimate interests, those interests include operating and improving our services, supporting customers, protecting our systems and business, preventing fraud and understanding the effectiveness of our services and marketing.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal does not affect processing carried out before consent was withdrawn.

Where Personal Data Is Required

You may choose not to provide certain personal data.

However, where information is necessary to provide a product or service, process an order or booking, create or manage an account, or comply with a legal requirement, we may be unable to provide the relevant product or service without it.

Payment Information

When you make a purchase, payment and transaction information may be processed as necessary to complete the transaction.

Payment-card information may be processed by payment service providers. We may receive information relating to a transaction without receiving or retaining all payment-card information processed by the payment provider.

Ecommerce and Service Providers

We use trusted service providers to help operate our website and business and provide services to our customers.

These may include providers supporting:

  • Ecommerce
  • Payment processing
  • Delivery and fulfilment
  • Appointment and booking services
  • Customer relationship management
  • Customer support
  • Email and other communications
  • Analytics
  • Marketing and advertising
  • Website functionality
  • Website and cloud hosting
  • IT and security
  • Fraud prevention

These providers may process personal data where necessary to provide their services to us.

We may also disclose personal data where required by applicable law or legal process, where necessary to protect our rights or safety, in connection with a business reorganisation or transaction, or with your consent or at your direction.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website, remember preferences, understand how visitors use our services and support our analytics and marketing activities.

These technologies may be used to:

  • Provide website functionality
  • Remember user preferences
  • Analyse website traffic and performance
  • Understand how visitors interact with our website
  • Measure marketing effectiveness
  • Support marketing and advertising activities
  • Personalise content and user experiences

We use third-party technologies and service providers for some of these activities, which may include Google Analytics, Google Ads, Google Tag Manager and Microsoft Clarity.

We use Microsoft Clarity to understand how visitors interact with our website through session recordings, heatmaps and usage analytics. This helps us improve website usability, performance and the overall customer experience.

You can use the cookie controls available on our website to manage applicable cookie preferences.

For further information about the cookies and similar technologies we use, including their purposes and the choices available to you, please refer to our Cookie Policy.

Marketing Communications

Where permitted by applicable law, we may use your contact information to send marketing and promotional communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message or by contacting us.

You may continue to receive non-marketing communications where necessary, including communications relating to your account, orders, appointments or enquiries.

International Processing

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate steps to protect it in accordance with applicable UK data protection requirements.

Where required, this may include reliance on applicable adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

Data Security

We maintain appropriate administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing our products and services, maintaining appropriate business and transaction records, meeting legal and regulatory requirements, resolving disputes and preventing fraud.

Retention periods may vary depending on the type of information, why it is held and applicable requirements.

Your Rights

Subject to applicable legal requirements and exceptions, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of your personal data
  • Request restriction of certain processing
  • Object to certain processing
  • Receive certain personal data in a portable format where applicable
  • Withdraw consent where processing relies on consent
  • Object to direct marketing

To exercise an applicable right, please contact us using the information below.

We may need to take reasonable steps to verify your identity before completing certain requests.

Complaints

If you have concerns about how we handle your personal data, please contact us so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Information about raising a complaint is available on the ICO website.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

House of Colour Ltd is not responsible for the privacy practices, security or content of independent third-party websites or services. We encourage you to review their privacy policies before providing personal data.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services or applicable requirements.

When we make changes, we will update the “Last Updated” date shown at the top of this page.

Contact Information

If you have questions about this Privacy Policy, our privacy practices or wish to make a privacy request, please contact:

House of Colour Ltd
Email: info@houseofcolourhq.com
Telephone: +44 (0) 1923 211 188
Address: 7 Bell Yard, London, WC2A 2JR, United Kingdom
Website: houseofcolour.co.uk